Return and refund policy
Returns
- Return Window: Customers have up to 30 days from the delivery date to request a return.
- Eligibility for Returns: Returns are accepted for items that are mislabeled, misprinted, or damaged upon arrival.
- Non-Returnable Items: We do not accept returns for orders placed with incorrect sizes or for reasons unrelated to product quality.
- Proof Requirement: Proof of a mislabel or misprint may be requested to process your return.
If you have any questions or need assistance, please contact us:
- Phone: 972-767-9367
- Email: help@bilabear.com
Thank you for choosing Bila Bear!