Shipping policy

Shipping and Return Policy

We are committed to providing a smooth and enjoyable shopping experience. Please review our shipping and return policy below for detailed information.

Shipping

• Free Shipping: Enjoy free shipping on orders over $60.
• Processing Time: All orders are processed within 1-2 business days.
• Delivery Time: Due to high order volumes, delivery may take 2-3 weeks.
• Shipping Availability: Currently, we only ship within the United States.

Returns

• Return Window: Customers have up to 30 days from the delivery date to request a return.
• Eligibility for Returns: Returns are accepted for items that are mislabeled, misprinted, or damaged upon arrival.
• Non-Returnable Items: We do not accept returns for orders placed with incorrect sizes or for reasons unrelated to product quality.
• Proof Requirement: Proof of a mislabel or misprint may be requested to process your return.

If you have any questions or need assistance, please contact us:

• Phone: 972-767-9367
• Email: help@bilabear.com

Thank you for choosing Bila Bear!